At Ultimate KL Sdn Bhd, (collectively referred to as “we, us, our or Ultimate KL”) we are committed to protecting and respecting your privacy. We complies with the Personal Data Protection Act 2010 and other applicable privacy legislation when dealing with personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you used our products, services and when you visit our website. By using our services, you consent to the collection and use of your personal information in accordance with this policy. Personal information is any information relating to a natural person, which enables the identification of such a person, whether directly or indirectly, but not including the information of the deceased persons (“Personal Information”).

1. Changes to This Policy

We reserve the right to modify, update, or amend this Policy at any time by posting a revised version on our website. The changes will take effect immediately upon uploading the updated Policy. In the event of significant changes that may affect your rights or privacy, we will notify you promptly. Your continued use of our website following the posting of any changes will be deemed as your acceptance of those changes.

2. Information We Collect

We collect the following types of information:

- - Personal Information: When you sign up for our services, contact us, or visit our website, we may collect personal data such as your name, email address, phone number, job title, company name, company or billing address, and payment information.
- - Business Data: As part of providing our software services, we may process data related to your business operations such as financial report, employee details, stock & inventory data, customer data and other operational data entered into the system.
- - Financial Information: Transaction details linked to your account (Note: We do not store your credit card number or CVV; payment gateways handle this securely)
- - Usage Data: We collect information about how you interact with our services, including IP addresses, browser types, device information, and usage statistics to improve our services and website functionality.
- Additional Information: Data related to your interactions with technical support, participation in surveys, and other communications with us. We may also collect information about your activities, such as your use of our software products and related transactions.

3. How We Use Your Information

We use the collected data for the following purposes:

- - To provide, operate and improve our products & services and personalise your experience.
- - To communicate with you regarding updates, support, troubleshoot issues and service-related matters.
- - To process payments and manage billing.
- - To maintain and secure our platform and ensure smooth performance.
- - To verify your identity and protect against fraud.
- - Perform marketing, send updates, and offer promotional offers.
- To analyse usage trends and enhance user experience.

4. Data Sharing & Disclosure

We do not sell your personal or business data to third parties. However, we may share your information in the following circumstances:

- - Services Providers: We may share data with trusted third-party service providers who assist with our business operations such as, cloud storage provider, payment processor or analytics services. To facilitate transactions, we may share necessary personal information (such as your name, contact information, and shipping details) with other users or third parties involved in the transaction. However, we will not disclose your credit card information to any third party except with your consent or as required by law. These providers are required to maintain the confidentiality of your information.
- - Business Transfer:
    - - Merger: When Ultimate KL combine with other company to form a new company, both companies will share assets, liabilities and data to create the new entity. Thus, the data will be shared with the other company.
      - Acquisition: When another company buys Ultimate KL. The acquiring company will takes over the ownership and will have the rights to access to the data.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal processes or requirements that apply to Ultimate KL Sdn Bhd or its affiliates. We may also do so to comply with legal obligations or payment processing rules. Additionally, we may disclose personal information if, in our sole discretion, we believe it is necessary to prevent physical harm or financial loss, to report suspected illegal activities, or to investigate potential violations of our Sales Agreement.

5. Data Retention

We retain personal and business data only for as long as necessary to fulfill the purposes mentioned in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements. When the data is no longer needed, the data will be erased or kept in our database.

6. Data Security

We employ standard security measures to protect your data and information, including encryption, firewalls, and access controls. While we take reasonable steps to protect your data, please note that no method of transmissions over the internet or electronic storage is 100% secured.

7. Your Data Rights

You may have the following rights:

- - Access: You can request a copy of the personal data we hold about you.
- - Correction: You can request that we update or correct any inaccuracies in your personal data.
- - Deletion: You can request that we delete your personal data under certain circumstances. To request the deletion of the data, you must submit an official request in the form of a written proposal, including the data you wished to delete and the reason for the deletion request. The request must be acknowledged and signedby top management (e.g.: director, etc). This is to ensure proper authorization for the deletion.
- Opt-out: You can opt-out of receiving marketing communications from us.

Privacy Policy